Terms and Conditions
AGREEMENT TO TERMS
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and CB1 Pharmacy (“we,” “us” or “our”), concerning your access to and use of the cb1pharmacy.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).
You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.
It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use the Site.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property. However, all source code, databases, functionality, software, website designs and graphics on the Site are owned or controlled by or licensed to Digitalpharm LTD. Some content, such as video, text, photographs, and logos contained therein (the “Marks”) are a mixture of content by us and by Digitalpharm LTD – all of which are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United Kingdom, foreign jurisdictions, and international conventions.
The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without express prior written permission by us or Digitalpharm LTD.
By using the Site, you represent and warrant that:
(1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary;
(3) you have the legal capacity and you agree to comply with these Terms and Conditions;
(4) you are not under the age of 18
(5) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise;
(6) you will not use the Site for any illegal or unauthorised purpose;
(7) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
THIRD-PARTY WEBSITES AND CONTENT
The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”).
Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.
You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.
You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
We reserve the right, but not the obligation, to:
(1) monitor the Site for violations of these Terms and Conditions;
(2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms and Conditions, including without limitation, reporting such user to law enforcement authorities;
(3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
(4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems;
(5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.
Refund, Returns and Cancellation policies
In line with General Pharmaceutical Council guidance, CB1 Pharmacy does not offer refunds on medication. Once medication has been dispensed, it cannot be reused and must be disposed of. Unfortunately we cannot accept the return of any medication that has left our premises as it cannot be reused once it has left our premises. The pharmacist must destroy any medication within 30 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your medication has been dispatched.
In the first instance, if you do not find your medication suitable, this must be discussed with your prescribing doctor.
Please check the items dispensed to you carefully and promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items. Please contact us to report an error as soon as possible. Where an error has been made by CB1 Pharmacy in dispensing your medication, a full refund will be given if we are notified within five days of the medication being received at the delivery address. Alternatively, we will provide you with replacement medication where possible and will arrange for collection of the previously dispensed order, so it can be safely disposed of.
You have the right to cancel your order up to the point when your medication is paid for – this is defined as when you receive a payment receipt email confirming that your order has been paid for. We will also cancel your order if we cannot fulfil your order within a reasonable time and issue a refund.
The Consumer Protection (Distance Selling) Regulations 2000 state that there is no right to cancel under the following circumstances:
Exceptions to the right to cancel
13: (1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-
(c) for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
Therefore, in terms of this exception, you have no right to cancel. However, in terms of our discretion exercised by us with regards to these terms and conditions, you have the right to cancel your order up to the point when your medication is dispatched. The pharmacist must destroy any medication returned, even un-opened boxes, so we are not able to offer refunds once your medication has been dispatched.
Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale. If the product to be returned does not meet these conditions, we will be unable to offer a refund. If these criteria are met, you must inform us of your intended return within 14 days of receiving the order, before you return it to us.
Once the return has been authorised you may send the product back to us within 28 days. Once the product has been received and checked by one of our staff, a refund will be authorised by the same method that the payment was made. This may take up to 28 working days to reach your bank account, please contact us if it has not been received after this deadline.
If the return is the customer’s decision (i.e. not due to faulty, damaged or incorrect goods) unfortunately, they will be liable to pay the return postage on the item. However, we will not charge a restocking fee for any items returned.
The right of cancellation and return of non-medicinal products in this clause do not affect the statutory rights of a consumer in relation to items that are faulty or not as described.
CB1 Pharmacy has no retail outlet and we are only able to take orders directly from your clinic or via a prescription you supply via post. Once dispensed, medications will be posted to the patient using the delivery method agreed at the time of order.
At the point of confirming acceptance of your order, we will endeavour to confirm the delivery time and charges for your order. These will depend on the product ordered and its availability. If we are unable to confirm details on acceptance of your order, we will do so as soon as reasonably possible thereafter.
Delivery will be made via trackable courier and will require a doorstep signature. Once the package is signed for, our responsibility for the delivery ends. Once the packaging is opened after delivery, we will have no liability to you for lost or damaged items. Due to the nature of the products being supplied from our pharmacy, there is no option for the courier to leave in a safe space, even if you request this. If no one is available at the nominated address to take delivery, the products cannot be posted through your letterbox. The courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection the product will be returned to the pharmacy, and we may end the contract and you will still be charged for your order.
Payment and Charges
CB1 Pharmacy provides medication for patients based on their individual prescriptions. Therefore, patients must pay for their medication before it will be prepared, and an order cannot be cancelled once paid for. Only once you have paid for your prescription will a contract come into existence between you and CB1 Pharmacy and until such time as (i) your order has been accepted (ii) your prescription has been received and (iii) payment for that prescription has been made, we will not have any liability to you and it will be your responsibility to contact us within 30 days regarding any order you may have placed through our website if there is any delay.
In addition to being charged for the products ordered, you may also be charged for postage and packaging of your medication. The total amount of charges payable by you will be notified to you in advance of dispensing of medication.
Payment is only accepted by debit or credit card. Receipts will be emailed after the payment is taken. In providing payment card details, you authorise CB1 Pharmacy to take payment in full for the applicable prescription charges, postage and packing charges and any other charges that become due to us under these terms. Where you may be entitled to a refund, it will only be made using the payment gateway and/or card originally used for payment.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.
These Terms and Conditions and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them.
You hereby waive any and all defences you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
184 Coleman Road,
0116 273 1233