Frequently Asked Questions
Please use the contact us page and either call or email and we’ll be happy to assist.
Please use the contact us page and either call or email and we’ll be happy to assist.
Once we have confirmed the costs of the item, the invoice and payment instructions will be sent to you via email.
Due to the regulations around medical cannabis products, we are not able to provide a list of products and their associated costs. But rest assured, we can dispense major brands and only stock certified licensed products. Please contact us for more info.
To enable a smooth service, we ask all our patients to create a user account. Here, you will be asked to upload a photo ID and proof of address to ensure your medication is only delivered to you. You only need to register once, after this you can quickly and easily upload copies of your prescription to ensure the timely delivery of your medication. Please see ‘get your prescription’ for more detailed information. Registration will also ensure we have the most up to date contact info for you so can get in touch should we need to.
We are not permitted to keep excess stocks of medical cannabis in stock. Every item is ordered specifically against a prescription. Therefore, we require sufficient time to obtain your medication, this is normally within 72 hours. Therefore, we ask you carefully follow the instructions on the ‘get your prescription’ page to ensure timely receipt of your medication. Please note, we can only dispense medication once we are in possession of the physical prescription and have confirmed it meets all legal requirements. Should you have any questions please do not hesitate to contact us. Items will only be dispatched once payment has been made and will be sent via 24-hour tracked courier and will require a signature on delivery. You will receive an email indicating that your medication is being dispatched along with the tracking number.
If we are experiencing any issues or delays with your medication, this will be communicated to you via email.
Pharmacies are unable to accept the return of medication. Medication is exempt from the distance seller regulations and there is no 14 day “cooling off period”. If you no longer wish to take your medication, you can turn it into any local pharmacy for safe destruction. If your medicine doesn’t suit you, we recommend you speak to your prescriber and ask for an alternative to be prescribed (please not this may incur additional charges with the prescribing clinic)
Please contact the clinic that prescribed you the medication who will be able to help you make an appointment to be reviewed by the doctor.
No, we are not like a high street pharmacy and do not provide a walk-in service for patients. All medical cannabis prescriptions will be delivered to you by our courier partner. We use a tracked delivery partner to ensure transparency – You will receive an email indicating that your medication is being dispatched along with the tracking number.
Only specialist prescribers can prescribe medical cannabis.
Medical cannabis can be prescribed for many medical conditions. It is not usually a first-line treatment but will only be used after you’ve tried the usual treatments. If you cannot take the usual treatment for a condition, or you’ve tried it and it has not worked for you, you may want to consider seeing a specialist prescriber. Common conditions patients get a medical cannabis prescription for include:
1. Chronic pain
2. Mental health, such as depression or anxiety
3. Conditions that affect your nerves, such as epilepsy (seizures)
4. Conditions that affect your gut, such as IBS or Crohn’s disease
5. Skin conditions
6. Side effects from cancer treatment
To find out if medical cannabis might be right for you, speak to someone at a medical cannabis specialist prescriber clinic or contact the pharmacy. You can also speak to a doctor that is a specialist prescriber at certain hospitals or through a referral from your GP.
The side effects of medical cannabis will vary depending on:
1. The amount of medical cannabis you use
2. How often you take your medical cannabis
3. How you take your medical cannabis
You’re more likely to get side effects from medical cannabis if you:
1. Take a high dose
2. Use a vaporiser
3. Use it very often
Around 1 in 10 people get side effects from medical cannabis such as:
1. Feeling drowsy, sleepy or tired
2. Being less hungry than usual
3. A high temperature or fever
4. Vomiting, nausea (feeling sick) or diarrhoea
Around 1 in 100 people might get these side effects after using medical cannabis:
1. Feeling faint
2. A change in blood pressure
3. A change in how fast your heart is beating
4. Tummy pain
5. Mouth or teeth changing colour
6. Dry mouth
You should not drive if you feel drowsy or your vision becomes blurry.
You should not drink alcohol if you’re using medical cannabis.
If you’re pregnant, breastfeeding or trying for a baby, you should not use medical cannabis.
Although rare, you may have an allergic reaction to medical cannabis. If this happens to you, stop taking medical cannabis and call 999.
The general signs of an allergic reaction include:
1. Swollen face, lips, mouth or tongue
2. Hives, or a bumpy red rash on your skin
3. Itchy skin
4. Breathing difficulties or wheezing
If you get side effects or have any concerns, you should speak to the doctor that is prescribing medical cannabis for you. You can also report side effects to the MHRA yellow card scheme or report this to the Pharmacy so that a report can be made on your behalf.
If you’re worried about getting stopped by police in the UK, you should carry one or more of the following:
1. a copy of your prescription (email, photocopy, picture)
2. a signed letter from your medical cannabis clinic doctor
3. the original medical cannabis container with the pharmacy, label attached.
We recommend you always keep a form of ID with you. Your ID should match the name on your prescription, doctor’s letter, and medical cannabis container.
The main difference is that medical cannabis needs to be prescribed by doctors that are specialist prescribers, and CBD products can be bought at shops, online and in pharmacies.
You may have seen CBD products such as:
1. CBD oils, tinctures or extracts
2. CBD gels, creams, balms or rubs
3. CBD capsules that you swallow or vape
4. CBD teas or drinks
5. CBD foods, such as brownies or energy bars
CBD products are manufactured in a different way to medical cannabis, so it can be difficult to tell exactly what they contain. Legally, CBD products should not contain THC and are not allowed to be used to treat medical health conditions.
The main difference between CBD and THC is that they act differently in your body. THC is short for tetrahydrocannabinol and CBD is short for cannabidiol.
THC and CBD are both types of active cannabinoids found in medical cannabis. Your body naturally produces cannabinoids, and we call these endocannabinoids.
THC can affect how you think, what you feel and the way your body moves by stimulating your body’s cannabinoid receptors. CBD works in a different way and can make the effects of THC and your body’s natural endocannabinoids last longer.
The THC (and CBD) in medical cannabis are unlikely to cause a “high” as you always start with the lowest possible dose, and slowly work your way up to help treat your medical condition.
CBD that is not prescribed by a doctor is classed as a food supplement (novel food) and is not regulated in the same way that medical cannabis products are. Therefore, it should not be used medically to treat any kind of health condition. This includes CBD products that you may buy from a “health food shop” or over the counter in a pharmacy.
‘Medical Cannabis’ is the term used to distinguish legally prescribed Cannabis from illicit street Cannabis. They are the same drug; the main difference is that ‘Medical’ Cannabis’ is manufactured under strict regulations to ensure consistency and quality of product and ensure appropriate strength of product for safe and effective use.
Yes, there is no legal restriction that will stop you from driving if you are prescribed Medical Cannabis. Some treatments can be very strong and may come with a warning, like many other prescription drugs, that if you feel drowsy you should not drive or operate machinery. If you require any more detailed information please contact us
Please contact the dispensary for further information or see ‘get your prescription’ page.
Please note prescriptions must be handed to the pharmacy within 28 days of the date on the prescription. Depending on the clinic you use, there may be a charge for repeat prescriptions. The cost of the repeat prescription is independent of the cost of the medical cannabis.
When you first start taking medical cannabis, you’ll begin with a low dose of THC or CBD and it’s unlikely that you’ll get a high. The doctor looking after you and providing your medical cannabis prescription can discuss this further with you.
Medical cannabis can cause a high if you take a high dose of THC. THC is the active substance in medical cannabis that can cause a high and is known as tetrahydrocannabinol. CBD stands for cannabidiol and doesn’t cause a high.
Cannabis treatment is very hard to access from the NHS. Across the whole NHS, only a handful of prescriptions are issued each year. There is no clear way to get medicinal cannabis for patients in the NHS and only a very limited number of conditions are covered. Cannabis treatment is very rarely covered by the NHS and must be paid for privately. The cost of Medical Cannabis treatments varies depending on what you are prescribed. Costs may change depending on manufacturing costs but we will always try to provide the best deal for our patients. The cost of medical cannabis depends on your prescription.
You’ll need to consider the:
1. Type of medical cannabis product – whether it’s medical cannabis oil or dried medical cannabis flower.
2. Amount of medical cannabis you need to last you one month.
3. Cost of appointments with a doctor that is a specialist prescriber of medical cannabis.
4. Cost of new or repeat prescriptions for medical cannabis.
Please consult your local GP and specialist. You can also take a look at the helpful links below:
Whilst information on the side effects for medical use of cannabis is limited, known side effects include euphoria, intoxication, dizziness, sleepiness, memory impairment, disorientation, dry mouth and rapid heart rate. This is not a complete list. Please consult your doctor regarding other possible side effects and what measures should be taken if anything unexpected occurs after using medical cannabis.
Your medicine will be prescribed by a doctor on the Specialist Register of the General Medical Council who will ensure that it is clinically appropriate for you. If you have any questions about the medicine you have been prescribed, please contact us at CB1 Pharmacy.
Legislation differs around the world. Please contact the public health department of your destination country to find out what documentation is required for carrying medical cannabis. You should also contact the MHRA and Home Office in the UK to find out what documentation is necessary to take medical cannabis outside of the country.
Yes. The rescheduling of cannabis under the Misuse of Drugs legislation enables unlicensed cannabis-based products for medicinal use in humans. However, it must not be supplied where a licensed medicinal product can meet the special needs of the patient. Your specialised doctor is responsible for deciding whether it is in your best interests to try medical cannabis.